1. Returns For Repair

• 1.1 Any Product to be returned to SSE's principal for repair, upgrade, or exchange must have a Returned Material Authorization ("RMA") number assigned before shipment to SSE or it's principal. The RMA number must be referenced on all documents accompanying the returned Product, as well as any subsequent associated documentation, and prominently displayed on the outside of the shipping container.
• 1.2 Products that are no longer under warranty due to expiration of the warranty period or due to misapplication or misuse will be repaired or replaced at the option of SSE. All costs associated with the shipment of out-of-warranty Products to SSE or it's principal and the reshipment of repaired or replacement Products to BUYER shall be borne by BUYER. The cost of repair or replacement of out-of-warranty Products shall be at least fifty percent (50%) of SSE's principal then-current list price for those Products. It is SSE's policy to ship repaired or replacement Products within ten (10) working days of receipt of the out-of-warranty Products at SSE or SSE's principal factory.
• 1.3
  • 1.3.1 In emergency situations, BUYER may request that a replacement Product be shipped to BUYER before return of a defective Product to SSE or its principal. SSE will make every reasonable effort to comply with such "Ship Ahead" requests. In the event SSE or its principal ships the replacement Product before receipt of the defective Product, in addition to the standard repair charge noted in the paragraph above; an expedite fee of USD $500.00 will be charged, which will include the cost of overnight shipment to BUYER.
  • 1.3.2 It is BUYER's obligation to ship the defective Product to SSE or SSE's principal immediately upon receipt of the Ship-Ahead Product. If BUYER does not ship the defective Product to SSE or it's principal within 15 days of receipt of the Ship Ahead Product, BUYER agrees to pay full list price for the Ship Ahead Product and will be invoiced as such by SSE.
  • 1.3.3 Upon receipt of the defective Product, SSE or its principal may elect to consider the Ship-Ahead Product as a replacement for the defective Product.

2. Returns For Credit

• Any Product to be returned to SSE for credit must have a Returned Material Authorization (RMA) number assigned before shipment to SSE. The RMA number must be referenced on all documents accompanying the returned Product as well as any subsequent associated documentation, and prominently displayed on the outside of the shipping container.
• A Product may only be returned for credit if the equipment is unused and is in the original shipping container and the return occurs less than one year from original date of shipment by SSE.
• The restocking charge for all returns is a non-discountable 35% of the list price of the equipment returned.

3. Engineering Integration Content

The engineering integration content of the order may not be returned after delivery. These items include but are not limited to all deliverables, which are not manufactured by SSE and its principal.